Our Customers’ Trust

From: —–, Michael [mailto:michael----@-----.com]
Sent: Tuesday, December 22, 2009 9:05 AM
To: Bill Houck
Subject: RE: Follow up

And if I did not tell you previously, I REALLY appreciate your honesty.  It is priceless to have someone in Baltimore that I can trust to help maintain my property.

Michael-Baltimore Dec 22,2009

Posted in Decks, Gutters, Roofing, Siding, Solar energy saving solutions, Windows | 2 Comments

Customer feedback

My wife and I would like to express our complete satisfaction with the work you did for us on our home.  As you might remember in late October we contacted you as well as several other contractors because of a leaking roof on our home.  Your were very prompt in evaluating the situation and providing us with a very complete estimate of what needed to be done and what options you could offer.  The prices you quoted were all well within the same range as the other estimates we received, and your promptness, reputation and promise of quick action convinced us to choose your company to replace the roof and gutters as well as gutter guards.  I had anticipated that your promise of two days to do the job was far too short an estimate, so when the crew (of about 15 people) arrived at 7:30 AM and were finished with the roof by 4 PM I was very surprised and pleasantly impressed.  Heavy rains delayed the gutter job for three days, but on Saturday despite a slight sprinkling, your men showed up again.  The crew (this time fewer men but just as efficient) to replace the gutters and install gutter guards arrived early and were done by shortly after noon.  You had said the men would clean up any mess they made and they sure did.  When they left at the end of each of the two days they worked, there was not a nail, particle of shingle or any other debris of any sort to be found. 
Probably the best thing of all was the price.  I had anticipated that the clause in the contract stating that any damaged or rotten wood would be replaced and the cost of materials and labor would be added to the price meant that we would have to pay a handsome extra fee.  However, the cost above the estimate was less than 1% of the total.  
Again thank you for a job well done by a most efficient yet friendly and courteous crew.  I would be very happy to recommend your services to anyone in need of them.
Lyle and Judy Sensenbrenner
Arnold, Maryland
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Cedar Shingles Work

Fichtner workers perform yet another installation of real Cedar shingles. The cedar was purchase at American Cedar and milwork.

www.milwork1.com
P1050595

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Historical work

P1050516

Fichtner Services is restoring portion of the copper detail work at the widows walk. This is located at a historical property on the Eastern Shore of Maryland. Fichtner services has performed several historical repairs at this property, inclunding, copper detail work, slate repair and replacement and cedar shingles replacement. We work together with the owner and GC to bring this property to its original look. Fichtner Services is Cedar Shake and Shingle Bureau member.

www.cedarbureau.org

www.roofcenter.com

Posted in Decks, Gutters, Roofing, Siding, Solar energy saving solutions, Windows | 5 Comments

West Friendship Homeshow

P1050513John H. and Paulo V. at the James Hardie booth. Fichtner Services is a preferred installer of the James Hardie products. Together we seek to provide a better product, installed correctly.

www.jameshardie.com

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Customer Feedback

Mike, Meghan, and Nolan -

 

I just can’t tell you how much I love the work that was done at my house by Fichtner.  The guys you have working for you are a true asset to your company.  They are all extremely nice and are very hard workers.  They know what they are doing and they go non-stop from the time they get here until the job is complete and that includes the cleaning up of everything.  You would never know that they had been here working all day if you didn’t see them actually doing it.

 

Mike – as always you came through and listened to what I wanted and gave me that.  Nolan – you were terrific in everything that you did -  you got the guys started and tried to get me everything I needed and asked for plus went running around to get parts when they were needed.  And Meghan – you were always so cheerful and pleasant to talk with about scheduling and rescheduling.  I was a real pain to work with and you were all so patient with me.

 

I plan to send you pictures of a before and after, but the pictures haven’t all been put on my computer yet so I will probably not be able to get to doing that until next week.

 

Once again though “THANK YOU” for everything you did.  I will highly recommend your company to others.  And I do plan to go to your website and write a review.

 

Thanks again!!

Peggy

Posted in Decks, Gutters, Roofing, Siding, Solar energy saving solutions, Windows | 5 Comments

Habitat for Humanity

Habitat diploma

We received an award of recognition today from Joe Allwein of the newly merged Chesapeake Habitat for Humanity. The award was given to us as thanks for installing new rubber roof membrane systems on the homes they are rebuilding in Brooklyn Park.

Although the award was given to Fichtner Services as a company, special thanks and credit need to be given to several individuals: Douglas Gomez, Jose Romero, Matthew Sherman, Felipe Ramos, Larry Coulter, Rolando Melendez, Jose Rodriguez and Nelson Cruz. These men volunteered their own time, without pay, and on a weekend, to give back to the community from which they felt that they have benefited.

A special thanks is also given to Met-Fab, a metal roofing and trim fabrication company, for supplying and folding the coping details for these roofs. Bill, Jim and Hugh are always there to help us out.

My parents, Mary and Jerry Fichtner, have contributed decades of service to Habitat for Humanity. They served as construction laborers, board members, volunteer coordinators, meal preparers for volunteers, as well as any other little task that might be asked of them. They began their work with Habitat in the late 80’s and helped construct the first home that Arundel Habitat ever built. They also helped build one of the most notable projects, the Lighthouse Shelter on West Street in Annapolis.

My parents involvement with Habitat for Humanity quickly waned as my mother was stricken with ALS (Lou Gehrig’s disease), but hopefully I can continue my family’s involvement in my own small way for years to come as well as encourage other people, such as the men listed above, to give back to their communities in some way.

Tom Fichtner

Posted in Roofing | 4 Comments

SEE OUR YOUTUBE VIDEO

http://www.youtube.com/watch?v=rIMRxfne0zM

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Ask the experts

Write us a comment or a question; Fichnter Services will be happy to help.

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Special promotion

TAKE $500.00 OFF A COMPLETE ROOFING OR SIDING JOB (not valid with any other offer and only on jobs over 1900sq ft)

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