Tom and Robin Modly of Crownsville, MD will never need another roof, thanks to their new GAF shingle roof installed by Master Elite Contractor, Fichtner Services.
“As a roofing company, Fichtner Services far exceeded our expectations! In every phase of the project, we were constantly met with a confident and knowledgeable representative that was extremely customer oriented. We always felt that WE came first‚ our thorough understanding of the products and the plan for installation, our comfort with the process as it was happening, our questions answered, and even if our dog was okay with the noise. Every person we spoke to had the same customer oriented approach to our interaction.
Being home during much of the work, was especially impressed with the job supervisor, Ray. He was polite, professional, informative throughout the whole process, and extremely helpful to me with the simple things like getting all my stuff (including our Golden Retriever) to the car through all the trucks and heavy equipment. Even after the job was over, he checked to make sure we were happy with the outcome and had any other questions or concerns. The crew had an amazing work ethic. They rotated eating lunch on an individual basis so that the majority of the crew was always working on the roof. It was amazing the watch!
Our huge roof was finished in two full days of work. Furthermore, they cleaned up after themselves and left the yard and deck even better than they found it! Eduardo, the roof supervisor, made sure the installation was perfectly executed and the product inspected every step of the way. He explained everything to me in a way that I could understand.
We chose the GAF shingles because they were just architecturally beautiful and well made shingles. They came with the Golden Pledge Warranty which assures us that our roof will be guaranteed during our lifetime in this home. And we were so very impressed with the larger ridge caps that give our home a new decorative design while still being functional
Every department at Fichtner wanted to be sure I was happy and satisfied with the work or they would come back and address any problem I might still have. Fortunately, the job was so well done that I was completely satisfied when they left the driveway. And just to thank me one last time, a few weeks later, I found a gift at my front door, their signature black and red umbrella!!
We interviewed four roofing companies before we chose Fichtner. That proves how strongly this company outshines its competitors. I can confidently recommend Fichtner Services to anyone.”
Fichtner Services installed GAF Timberline HD shingles in Charcoal with the GAF Timbrtex Ridge Caps and the GAF Cobra Rent Vents.
The roof is backed by the GAF Golden Pledge Lifetime Warranty and 50 Year Labor Warranty.